Software product support policy

Teradata offers maintenance and support for its products under the premier support umbrella of services. Product support lifecycle policy support page micro focus. Support policy for microsoft software that runs on non. For technical support policies and documentation consult our support quick reference guide and read symantec s technical support terms and conditions. The current release which consist of the highest value combination of a. The policy is subject to change at microstrategys sole discretion. Code42 works with its customers to ensure continuity of business when announcing the endofsale or endof support dates for its products. The oracle software technical support policies document below is the primary document used to communicate oracles software support policies. Version numbering, alfresco software uses a fourplace numbering scheme to. If you need help, simply complete our short online form and submit. Summary this software support and maintenance policy support policy describes the policies and procedures under which rapidminer, inc. Hpe shadowbase software support policies shadowbase.

Ibm s software support lifecycle policy specifies how long support will be available for ibm software products, from when the product is available for purchase to when it is no longer supported. It is our policy to provide support and fixes on current versions of our software when you are under a current support agreement. General software support and endoflife policies tibco. Heres what you need to know about quickbooks desktop service discontinuation. Consistent and predictable guidelines for the availability of support throughout the life of a product. This product life cycle and software maintenance policy outlines the purchase and technical support options available for various abbyy products. Panzura provides software support and maintenance on the following releases. A hotfix goes through engineering level testing, but not a full test and validation cycle.

This policy outlines how we handle support for hardware and software products that we have discontinued. Sc series software release, support policy and end of life. Sas technical support services and policies sas support. This document contains tibco jaspersoft software release and technical support policies for software versions. Software status terms are explained and all software products lifecycle stage and support status are displayed. Policy based governance ecm software to meet regulatory and privacy requirements.

Software support lifecycle policy effective october 3, 2016, compuware has altered the eligible software support lifecycle model. Get the support you need with tableau training, certification, product support and consulting services. Subscribe to continue receiving support and updates. When support for a product ends, support of all the service packs for that product also ends. Support services teradata product support policies. The policy does not apply to product that is already subject to an end of life andor end of sale announcement. The policy applies to the software and support offered by the micro focus software business unit.

This page outlines the sciex software policy and provides definitions of the software life cycle phase. Agilent openlab software support lifecycle policy agilent. The five years of standard support for sas viya products that are supported at the current a and b levels as of december 31, 2019 will begin on january 1, 2020. However, modifying sas software products in a manner that is not. A member of the team will contact you by email or phone based on your preference, alternatively you can track queries online via myrefinitiv.

From the breadth of selfservice offerings to the depth of product knowledge, ca support is proudly recognized for support. The end of life policy only applies to end of life and end of sale announcements made in all theaters on or after november 30, 2002 for all cisco product lines. Support timelines for service packs remain consistent within the product family. The software support policy applies to all software products and updates released by your company. Mixed support level means that the product is covered by different levels of support contracts in the same cluster. Academic product support policy ansys provides the following technical support solutions for ansys academic product users.

End of support product versions are not eligible for support services, and any software, associated product documentation, and splunk extensions that are not compatible with supported versions will. Subject to maintenance services being current, support of software releases shall be provided as follows. This page provides the lifecycle status for versions of the agilent openlab software products. When determining the number of rockton software product.

Avepoint support lifecycle policy provides consistent and predictable guidelines for product support availability when a product releases and throughout that products life. We will provide software updates for the spire studio companion app when and if. This policy applies to the micro focus it operations management itom softwaregrp products. For active software products, netex software will support the current release of the product, plus one revision back from the current release for a period of 6 months from the time the new release becomes generally available. Support services are provided for the software pursuant to the separate license agreement under which customer has purchased support services license. Jan 31, 2020 lifecycle policy for support availability. The support and maintenance program cost is 20% of the full purchase price of your software per year, and is added to the 30 days of support included with the product. Teradatas policy changes will not result in a material reduction to the level of the services provided to customer for supported products during the contracted support period defined on a service order for. Bmc software product support policy our product support policy has been updated effective december 6, 2019. Technical support policies and procedures the microstrategy technical support services team looks forward to working with you. End of support product versions are not eligible for support services, and any software, associated product documentation, and splunk extensions that are not compatible with supported versions will no longer be available to customers.

Product support policy how long does izotope provide customer support for spire studio. Microsoft dynamics gp addon products all microsoft dynamics gp addon products are priced per system user. Ansys student community public online forum for the benefit of ansys academic users to share ideas and discuss topics that are of interest to the ansys academic user base. Software version upgrade policy this policy outlines how symantec makes version upgrades available to its eligible perpetually licensed software customers at no extra cost. Nov 18, 2018 where issues are confirmed to be unrelated to the nonmicrosoft hardware virtualization software, microsoft will support its software in a manner that is consistent with support provided on a server that has passed microsofts designed for or certified for testing criteria. These policies include oracles software support terms, as well as provide a description of oracles software technical support levels. A glossary of terms and the support policy for alfresco products, components. Product support lifecycle policy it operations management.

The software support procedure also provides help for customers who have questions about or problems with the software they purchase from your company. Mainstream support will be provided for the later of. Our product support policy has been updated effective september 7, 2018. Product support lifecycle account management autodesk. This stratus software product lifecycle policy software lifecycle policy or policy is designed to help our partners and end users customers effectively plan, deploy, and support stratus software products and to better manage the ongoing use, the levels of support and the endoflife transitions of critical systems running stratus software products. In keeping current you are getting all the latest feature and bug fixes. To receive technical support as provided by oracle support services oss as described in these oracle software. Skype for business online retirement on july 31, 2021. The software product support lifecycle policy describes the phases during which our products are eligible for patches fixes, support and downloads from our support portal. Each premier support offer is specific to the type of product equipment and software that is being maintained and supported. Technical support assistance is available from 9 am 6 pm, monday through friday estedt, holidays excluded. We will provide software updates for the spire studio companion app when and if available. Only licensed software can be subject to technical support under this policy.

This page describes the standard and enhanced ibm software support lifecycle policies. Appligent is committed to making its client software accessible to persons with disabilities. To meet your needs outside cornerstone business hours we have our 24hour call center available to reach cornerstone experts in any emergency. A three year prepaid support plan is available at a significant discount. Software support policy netex wan optimization for. Based on input from customers, analysts, and a combined company task force, the product development philosophy is built on four key. Code42 may choose to announce the endofsale and endof support dates for its products at any time. Microsoft will support the dynamics 365 business central onpremises software as indicated on the microsoft lifecycle policy for business central onpremises page, but only if the customer keeps the deployed software current according to this policy. Unless otherwise designated in the support levels by software title lookup table, all new product releases after january 1, 2020 will be governed by the new support policy.

The datawatch product development and roadmap standards are based on the datawatch mission of getting the whole story. Teradata product support policies are subject to change without notice at teradatas discretion. Get the latest news from nokia delivered straight to your inbox. We also do our best to address bug fixes within the product itself to ensure our products operate in accordance with our specifications. The principles underlying this policy are very simple and have been established to help our customers easily choose those options that best suit their needs. Custom software support is an individually negotiated software support contract requiring a mcafee approved quote for product where the customer requests support. Avepoint is committed to providing support for all software products according to the following policy. If your product was not purchased directly from maplesoft, please contact the bookstore software reseller where you made your purchase for details on their return policies. Microsoft publishes specific support timelines for a previous service pack when the new service pack is released. Kace software product support lifecycle policy 129009.

Product technical support is provided to customers currently enrolled in support, based on the terms and conditions of the customers license. If a vendor discontinues support for an operating system, we also discontinue support for autodesk products running on that operating system, whether or not the products are among the eligible previous versions. This eol policy only pertains to customers with an active software support contract support. The product s lifecycle supersedes the service pack policy. Product life cycle and software maintenance policy help. The limited users or licenses dont affect the rockton user count at all. We do support a bit differently and we think thats a good thing. Software support procedure sop policies and procedures. Ibm emea support policy for enhanced technical support for aixs product. The enhanced technical support ets support policy require a valid software maintenance agreement swma in place for the products listed in the ets aix support group in order access the ets services. Provides full support, including security and defect fixes, for a software productrelease for five years from the products general availability ga date. Rockton software s user count must match the gp full user cal concurrent user count, which needs to include the 3 users in the initial or starter pack. Some xirrus products follow the xirrus eol policy prior to january. Dell force10 provides world class technical support with modular hardware and software services to maintain a high performance network.

Standard support standard support is included with a subscription purchase, the first year of a perpetual license or with annual maintenance renewal after the first year of a perpetual license. Sas will transition customers to the new support policy on the following schedule. Based on input from customers, analysts, and a combined company task force, the product development philosophy is built on four key principles. During the committed support period, the purchase of an active support agreement includes access to software updates, technical support, selfhelp resources. Once a product version is no longer supported, it is considered end of support. This includes helpful info about your upgrade options. The following pages serve as a reference to our support policy, supported shadowbase versions, supported. Oracle software technical support policies english pdf oracle software technical support policies local language oracle hardware and systems support policies the oracle hardware and systems support policies document below is the primary document used to communicate oracles hardware and system support policies. Support guidelines 4 sc series software release, support policy and end of life matrix document id 1 support guidelines 1. Ca support policy and terms for software as a service. Please click here for the steelconnect ex end of life policy.

Product hotfix support policy a hotfix is typically the result of a solution to an issue reported by a customer. Appligent includes 30 days of free telephone and email technical support with every commercial product. Technical support is for the current version of software and one version back only. This policy should serve as the basis for service level agreements with customers.

Tibco releases software using the version numbering methodology described below. To this end, we provide an end of life eol policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our hardware compatibility list. Our support team lives in the community, active alongside realworld experts in our forums and ideas exchange. The microsoft lifecycle policy gives you consistent and predictable guidelines for the availability of support throughout the life of a product. Ibm takes your support needs into account when integrating acquired software products. The infotecs software technical support policy is applied to all software and virtual appliance products by infotecs, unless otherwise stated. Tibco makes every reasonable effort to ensure a high quality software product experience for its customers. This support includes investigating all reported problems and providing circumventions, whenever it is possible. Learn how to upgrade using your ibm software subscription and support entitlement purchase an ibm software support service extension sometimes referred to as extended support. For example, the policy will not apply to adobe products for which adobe has already communicated a date for the end of adobe enterprise support, and in some cases adobe may determine to apply an alternative support time line based on customer need, or for. The micro focus product support lifecycle policy for it operations management products defines the level of support provided for a product release as it ages through its lifecycle.

We notify you in advance through the mail, email, in product notifications, and this page as services for older versions of quickbooks desktop are scheduled to be d. With that in mind, the sciex software lifecycle support policy is designed to help you better manage your investments and maximize the benefits of your sciex software products. Active software products are supported as defined in netex software s standard software support policy above. Service extensions allowing you to get product fixes and engage with ibm support professionals for use and defect support after your end of support date is reached.

If the end user also has full use licenses supported directly by you, then those full use licenses must also be supported at the same level as the asfu or esl licenses. Certain support may not be available for all products. Your query will be automatically routed to the relevant support desk. The following guidelines outline available support for the lifetime of your software programs.

Scope the scope of the policy is to define the global end of life eol policy for all enterprise products and hosted services, whether they are delivered as o end of life policy for symantec business software products. Our support team lives in the community, active alongside real. This document states the policy for providing repairreplacement services for accessories or non serviceable products as defined in the below document under gigamons limited warranty for hardware and software or gigamons product support and software maintenance agreement. Dell force10 support policies are streamlined to quickly assist customers receive solutions to their technical issues. Detailed legally binding terms applicable to abbyy software maintenance and upgrade assurance services are available in abbyy software maintenance and upgrade assurance terms smua terms this product life cycle and software maintenance policy outlines the purchase and technical support options available for various abbyy products. The new adobe enterprise support lifecycle policy will not apply to all adobe products. For all other micro focus products, see the product support lifecycle policy. End of life policy for symantec business software products. The micro focus product support lifecycle policy for it operations management products defines the level of support provided for a product release as it ages through its.

Standard and enhanced ibm software support lifecycle policies. Product life cycle and software maintenance policy help center. Additional details and answers to commonly asked questions regarding the ibm software support lifecycle policy can be found on our frequently asked questions page. Product technical support is provided to customers currently enrolled in support, based on the terms and conditions of the customers license agreement with bmc and bmcs current support terms and policies. Detailed below are the policies and procedures, which are meant to provide a framework for an effective and productive relationship with our customers. Compuware will support and maintain each software release, employing commercially reasonable efforts, for a. Get help and training for network products and solutions. Although acquired company software products are not subject to this policy until they become ibm branded products, we encourage you to contact your ibm sales representative if you have specific questions about a particular acquired software product. The bmc assisted migration offering amigo program is designed to assist customers with the planning of product upgrades to a newer version. As technology development drives changes we may change our policy, so we encourage you to check this site regularly to get the latest information. The following policy items apply to all code42 products, including both software and hardware. The most current version of the immediately preceding major or minor release of the software product for a period of one year after eoa. To be eligible for support, the autodesk software must run on vendorsupported operating systems.